---
title: "Warranty, sharpening and servicing for your Dune scissors | Dune Scissors"
description: "Understand the Dune warranty, the complimentary sharpening and servicing for Origin and Signature, and the steps for service at Atelier Dune."
canonical: "https://www.mydune.com/en/warranty-after-sales/"
lang: "en-GB"
type: "editorial"
---

# Warranty, sharpening and servicing for your Dune scissors | Dune Scissors

![Scissor blades being inspected at Atelier Dune](https://www.mydune.com/wp-content/uploads/2026/10/dune-garantie-sav-hero.webp)

Atelier Dune

## Warranty & after-sales service

Your scissors deserve the best care.
In our workshop in Fréjus, we adjust, restore and sharpen your scissors so you can enjoy precise cutting again.

1

## Complimentary sharpening and servicing

The **Origin and Signature collections**  include one complimentary sharpening and full servicing intervention from Atelier Dune.

**One intervention, with no deadline for claiming it.**  You can claim it when your scissors need it.

The contribution towards return shipping is **15 € incl. VAT**  for mainland France, excluding Corsica.

  [Register my warranty](https://www.mydune.com/en/mon-espace/client/produits/)

2

## Register your warranty

1. Create your account.
Your personal account lets you find your Dune scissors and follow your requests.

1. Register your scissors.
Enter the serial number engraved on your scissors in your personal account.

1. Claim your benefit when you need it.
From your registered scissors, create your service request.

[Create my account](https://www.mydune.com/en/mon-espace/inscription/)   [Register my scissors](https://www.mydune.com/en/mon-espace/client/produits/)

Want to check the status of a pair? [Check my warranty](https://www.mydune.com/en/check-my-warranty/) .

3

## Servicing at the workshop

**In Fréjus, Atelier Dune examines your scissors and works on them according to their condition:**

- Precision sharpening and tip reshaping.

- Blade adjustment and alignment.

- Correcting friction points and straightening the handles.

- Checking and replacing wear parts where needed.

  [Learn more about our craftsmanship](https://www.mydune.com/en/craftsmanship/)

![A craftsperson servicing scissors at Atelier Dune](https://www.mydune.com/wp-content/uploads/2026/10/dune-garantie-sav-atelier.webp)

4

## Sharpening outside warranty

Do you own a pair from Ambition, or have you already used your complimentary sharpening and servicing? Atelier Dune can also service your scissors.

- Sharpening and servicing — 24 € incl. VAT

- Return shipping — 15 € incl. VAT

- **Total including return shipping** — **39 € incl. VAT**

These prices apply to mainland France, excluding Corsica. For Corsica, French overseas territories and Europe, contact us before sending your scissors.

  [Contact us](https://www.mydune.com/en/contact/)

5

## Send your scissors to the workshop

**Before sending anything, create your service request**  in your personal account and check your salon’s return address.

  [Create my service request](https://www.mydune.com/en/mon-espace/client/sav/)

### Prepare and send your scissors.

- Protect your scissors in their case or bubble wrap.

- Give your scissors to your usual partner or send them directly to Atelier Dune.

- If sending them directly, choose tracked, registered and insured shipping.

Several pairs from the same salon can be sent together in a single parcel.

  **Dune Scissors / TEMA**
Pôle d’Excellence Jean Louis
309 Via Nova
83600 Fréjus
France

### Timeframe, payment and return.

Allow **15 to 20 working days, including receipt at the workshop and return to your salon** . This timeframe is indicative.

After your scissors arrive, you will receive a card payment link by email to pay the applicable charges. Your serviced scissors will be returned with their invoice.

### Need something specific?

[Contact our team](https://www.mydune.com/en/contact/)  or call [04 93 19 33 80](tel:0493193380) .

Between services, find the right routines in our [care advice](https://www.mydune.com/en/care-advice/) .